FAQ

To help you with the procedure to buy products from us, we have the following explanations to some FAQs - 

1. How do I buy from Probots?
2. How to place an online order on our site?
3. What are the supported payment options?
4. How will my order be shipped?
5. What are the shipping lead times and charges?
6. We conduct workshops on robotics,embedded electronics, etc., how can you help us?
7. Do you provide tax invoices for all purchases?
8. Are there any additional hidden charges?
9. Our company requires a Purchase Order before placing an order, how do I get a PO from Probots?
10. Our company requires a Quotation for a sample order I'm planning to buy, how do I get a quotation from you?
11. I've got a discounted quotation from Probots for my bulk order, but I expect better discounts as other vendors are providing upto 20%-30% discounts on bulk purchases.

1. How do I buy from Probots?
We accept orders only through our e-store and not over phone or mail. Placing an online order and maintaining a customer account with us will help you keep track of your order history, get support, etc. Once you place an order online, you will get an Order Number. Once you have placed the order, you may go ahead with the payment through any one of the payment options we support.

2. How to place an online order on your site?
To place an order online on our site you will have to add the required products in their required quantities to your shopping basket and continue with the onscreen instructions. You will be asked to register a customer account on our site. The customer account will help you keep track of your order history, store shipping/billing details, and save your shopping basket over multiple shopping sessions.
To view the detailed step by step instructions for placing online orders using our site software, you may go through our tutorial explaining it here - 

3. What are the supported payment options?
We provide a variety of payment options for making payments to your order. Payments are handled by PayTm, PayU and other payment gatewat. Customers may make their payment by credit/debit card, internet banking, etc. Please contact us if you require a custom payment method.

4. How will my order be shipped?
Once we confirm the payment made for your order, we will immediately ship your order through a reputed trackable courier (usually DTDC or SpeedPost). We will take the utmost care to ensure that the package is not damaged during the transit. We normally ship to anywhere where DTDC provides its service. If DTDC's service is unavailable in your area, please contact us we will try sending it through other couriers.

5. What are the shipping lead times and charges?
We normally take around 0-3 working days to ship an order after we confirm your payment. Once shipped, the package should reach you in 1-5 days. 
We try and ship orders at the earliest and depending on our order load and your products availability, we will ship your order in 0-7 working days. 
Shipping charges are charged based on the weight of you order and the delivery location. Shipping and handling charges are automatically calculated and displayed by the site software before you confirm your online order.

6. We conduct workshops on robotics,embedded electronics, etc., how can you help us?
If you are conducting workshops, you will need good quality products at competitive prices. Since that happens to be exactly what we provide, we can be of great help to you. We can provide products at the affordable prices when you buy in bulk frequently. 
Our products are available in "No Name" models. "No Name" products come without our name, weblinks, etc. You may use them in your workshops without getting concerned about reveling much about the product. Please call and confirm availability with us before ordering.
If you have a bulk requirement, we can get customized products based on your workshop needs and even with your name and and logos on them.
Please contact us at info@probots.co.in for more information.

7. Do you provide tax invoices for all purchases?
All products we sell come billed. We provide an a tax invoice for all orders we dispatch. Customers within Karnataka are billed against Karnataka Value Added Tax and customers outside Karnataka are billed with Central Sales Tax.
Note: If you are customer outside Karnataka and if you can provide Form C for purchases, we can bill your products against 2% tax. Please contact us with your order list for such orders.

8. Are there any additional hidden charges?
The prices displayed on our site are final with only taxes charged additionally. There are no additional charges apart from our shipping and handling charges and taxes(5.5% for most items and 14.5% for a few). The final amount you will have to pay for your order, will be displayed on by our site software. This total is final and there are no additional charges.
Note:The prices of all products displayed on our site is the price excluding tax and shipping charges. The final price including tax and shipping is displayed when you place your order. 

9. Our company requires a Purchase Order for placing orders, how do I get a PO from you?
We provide PO only for large orders. For all small orders, you may place an online order and use the order list as the PO. Please contact us at info@probots.co.in for POs.

10. Our company requires a Quotation for a sample order I'm planning to buy, how do I get a quotation from you?
We provide quotations only for bulk orders. For all small sample orders, the prices and terms of ordering, shipping and payment are same and applicable as mentioned on our site.
Since the prices displayed on our site is the current price, you may refer it for price estimations. We provide no further discounts for sample orders. 

11. I've got a discounted quotation from Probots for my bulk order, but I expect better discounts as other vendors are providing upto 20%-30% discounts on bulk purchases.
We work on really low margins and strive to profit by selling products in quantities. Hence you may find our discounts for bulk purchases low. If any other vendor offers you large discounts on bulk purchases, it only shows how much they are profiting when you order the product in unit quantity from them. We already sell all our products at the lowest rates. You will infact find that even when you buy products in bulk from other vendors with large discounts, the price will be more than the price of the product when you buy from us in unit quantities!
Prices for bulk purchases are always negotiable though. Please contact us at info@probots.co.in for any bulk requirements.

Ordering Procedure If you are planning to buy from our store, here is the procedure you need to follow - 

Step 1: To place any order on our site, you will have to first create a customer account with us. To create your account, click on the "Log In" link at the top-right corner of our site, and click on Sign up in the page that opens. If you already have an account with us, click on "Log in" to Sign in.

Step 2 : After logging in to your account, you can start shopping and add products into your shopping cart. 

Step 3 : Our shopping cart software will automatically calculate any bulk discounts, special discounts and the shipping rate. To know more about out shipping terms and rates, you can view our Shipping and Payment Information.

Step 4 : After adding all the products you require to your cart, you can confirm your order by clicking on the "Go to Checkout" button on your shopping basket page.

Step 5 : You will then be asked to enter your shipping address, billing address, payment method, shipping method, etc.

Step 6 : Once you add a product to your cart, it will remain in you shopping basket, until you remove it, even when you log out and log in again the next time.

If you have any related queries, please contact as at info@probots.co.in