We strive to provide 100% satisfaction for all our buyers. If you wish to return an item for refund/replacement please follow these steps
Probots will be able to exchange any item only if the packaging is not broken and provided the customer has informed us within 12 hours of receiving the items.
If any of this criteria is not matched, Probots is not liable to exchange such items.
Shipping charges to be paid by customers. Items to be returned in original unused and unopened packing only
We urge customers to select products properly while ordering.
Once the items are used we will be unable to sell to someone else hence Probots is firm on not accepting such items back.
How to report Missing Items? -
Send us a video/photo of of the package as soon as you receive it. We will check stock at our end and send you replacement if the fault is from Probots Techno Solution.
How To Return An Item
We do not provide any warranty on any of the products we sell but we can assure you that all products are tested for proper working before dispatch.
If you wish to return any item back to us, your item must be in its original unused condition to be returned. If you wish to return an item, please inform us within 12Hrs of receipt of the product and we will help you return the product for replacement/repair.
1. Please email @ firstname.lastname@example.org to request a refund/report incorrect or damaged item
2. Send your returned item to:
Probots Techno Solutions
Sai Plaza, #28 & 33,
1st, Outer Ring Rd,
Bangalore - 560072
3. Include in your package a signed letter stating the reason for your return and the original tax invoice.
4. We will refund the complete amount you have paid for the item(excluding any shipping charges) through the same mode in which you made the payment for the order. We require 1-3 days to process refunds. Refunds will be credited to your account in 2-7 days.
1) We accept only unopened and unused items in their original packing for returns.
2) Shipping charges and other expenses incurred to return the item will not be refunded.
3) If item is sent for replacement, re-shipping charge is to be provided by the customer